Privacy Policy

Last updated January 17, 2023

Turnkey For Good (“Company,” “Turnkey,” “we,” “us,” or “our”) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our websites (https://www.turnkeyforgood.com/ and https://community.turnkeyforgood.com and any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively henceforward referred to as “Sites”), and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Turnkey of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Turnkey decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Turnkey, and it governs any and all data collection and usage by us. Through the use of its Sites, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Turnkey does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

1.      What personally identifiable information is collected from you through our website and mobile app;

2.      Why we collect personally identifiable information and the legal basis for such collection;

3.      How we use the collected information and with whom it may be shared;

4.      What choices are available to you regarding the use of your data; and

5.      The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, profile photo (if you elect to upload one to the Turnkey mobile app), forum posts, comments and direct messages etc… which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our Sites, which may include cookies, third party tracking technologies, health data (if the user elects to connect a health app from Apple Health, Strava, Garmin, Google Fit, FitBit or similar services) and server logs.

In addition, Turnkey and its trusted partners may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, health data as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Turnkey may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.  

Analytics

The Sites collect personal data to power our Sites’ analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

• Your name, address, email address, billing and/or credit card information, profile photo (if you elect to upload one to the Turnkey mobile apps), forum posts, comments and direct messages etc… which may be used when you purchase products and/or services and to deliver the services you have requested.

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, Constant Contact, Google, and Circle, our website analytics providers, to learn about site traffic and activity.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Cookies

The Sites use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

• These functional and required cookies are always used, which allow Squarespace and Circle, our hosting platforms, to securely serve these websites to you.

• These analytics and performance cookies are used on the Sites, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Customer Accounts

If you create a customer account on the Sites, we collect personal information to improve our checkout experience and customer service.

This information may include your:

• Billing and shipping address(es)

• Details about your orders

• Email address

• Name

• Phone number

• Profile photo (if you elect to upload one to the Turnkey mobile app), forum posts, comments and direct messages etc… which may be used when you purchase products and/or services and to deliver the services you have requested.

We share this information with Squarespace—our website hosting provider, Circle—our community hosting provider, Constant Contact—our marketing solutions provider, Apple and Google so they can provide website and app services to us.      

Emails

You may receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

• You enter your email address at checkout, or are logged into your Customer Account.

• You close your browser or leave this website without completing your purchase.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a Customer Account

• Your Customer Account password has been reset or updated

• You’ve made a purchase

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Constant Contact, our email marketing provider, so they can send these emails on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address

Customer data

When you buy something on our Sites, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address

• Details relating to your purchase (for example, your shirt size)

• Email address

• Name

• Phone number

We share this information with Squarespace, our website hosting provider, Constant Contact, Apple and Google so they can provide website and app services to us.      

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Visitor data

Our Sites are hosted by Squarespace and Circle, available on Apple App store and Google’s Play store.

Squarespace, Constant Contact, Circle, Apple and Google collects personal data when you visit our Sites, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace, Circle, Constant Contact, Apple and Google needs the data to run this website, and to protect and improve its platform and services.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;

• To fulfill our legitimate interest in improving our services and products;

• To send you promotional emails containing information we think you may like when we have your consent to do so;

• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

• To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Turnkey does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Turnkey may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from our Sites.

Turnkey may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Turnkey may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

Turnkey uses various third-party social media features including but not limited to FaceBook, Instagram, LinkedIn, Twitter, YouTube and other interactive programs.  These may collect your IP address and require cookies to work properly.  These services are governed by the privacy policies of the providers and are not within Turnkey's control.

Disclosure of Information

Turnkey may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;

• in other ways described in this Policy or to which you have otherwise consented;

• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

• as required by law, or in response to a subpoena or search warrant;

• to outside auditors who have agreed to keep the information confidential;

• as necessary to enforce the Terms of Service;

• as necessary to maintain, safeguard and preserve all the rights and property of Turnkey.

 Non-Marketing Purposes

Turnkey greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Turnkey products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

Turnkey's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to info@turnkeyforgood.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Turnkey will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Turnkey does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

Turnkey's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

Turnkey takes precautions to protect your information. When you submit sensitive information via our Sites, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our Sites. In addition, your continued use of our Sites following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or mailing address.

Email: info@turnkeyforgood.com

Mailing Address:

Turnkey

PO Box 6507

Richmond, Virginia 23230